Shipping Policy

Lead time & Delivery time

Our wide product range come with varying lead times, and every item availability is subject to change. We have displayed system calculated expected lead times for each item. This lead time is the sum of Supplier Lead Time (in days) and the Turnaround Time (in days). This is the approximate number of days it takes to have the item ship from our partner warehouse and ready to ship out from our main distribution center after our inspection and packing process. Our Sales Order confirmation will have a more accurate expected ship date. This will be based on various factors including:

  • Actual item availability, which is subject to prior sale
  • Individual lead times of each item
  • If Partial Delivery is acceptable from our client and is also viable
  • Inbound shipping times
  • Special packing requirements and notes added in customer order

 The Delivery time from our warehouse to your facility may vary, based on your shipment method and delivery location.

Pickup Options

Currently we offer pickup options from our main distribution center in the UAE & USA.

UAE Distribution Center

Inter Equipment Co. Ltd
Junction #13, Street N300
Jebel Ali Free Zone
PO Box 18200
Dubai, United Arab Emirates

Pickup hours: 8am to 5pm. Sunday to Thursday

 

USA Distribution Center

Inter Equipment C/O Pro Cargo
15619 Morales Rd,
Houston, Texas 77032
USA

Pickup hours: 9am to 5pm. Monday to Friday

Actual Pickup date and times will be communicated via email. Once material is ready for collection, the client is bound to pickup their order directly or through a freight agent within 15 calendar days. If material is not collected within this 15 day grace period. We reserve the right to charge storage fees and may hold your shipment if storage fees is not collected.

Carriers

We use the following carriers to deliver your orders:

  • Inter Equipment Fleet
  • EMS
  • Aramex
  • Camex
  • FedEx
  • DHL

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

We offer various shipping options, including Air, Sea, Courier, Ground, & Pickup. The rate charged for the shipping of your order is based on the chargeable weight of your products, and your location. At the final checkout page you may shown what the estimated cost of shipping will be, and you will have a chance to not place your order if you decide not to. In certain cases, Shipping will be displayed as “0.00” or “to be calculated”, we will send you an Sales Order Confirmation, which will have the final chargeable freight.

For items that are eligible for return as per our Return policy can be returned to:
Inter Equipment Co. Ltd
Junction #13, Street N300
Jebel Ali Free Zone
PO Box 18200
Dubai, United Arab Emirates

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

 

Import Duties, taxes and charges

Please Note:  Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional cost will be prior to checkout.

 

International rules for receiving shipments

- When receiving the package, be sure to ensure the integrity and safety of the package, check the packaging for the presence / absence of significant damage

- Open the packaging in the presence of a delivery or postal service employee if a defect is found, it is necessary to refuse the parcel and not to accept.